Get a fast response when every second counts
We understand that your people need to do their jobs as efficiently as possible. When you call us, we're ready to spring into action with service that's hard to beat.
A computerised service call management system routes your call to the right department, whether that be for Service or Supplies our single telephone number ensures simplicity 0870 607 8888.
You will speak to a ‘real person’ in the UK who via the equipment’s unique identification number will view all your company and equipment details along with any service history.
This also ensures you receive the toner and supplies for your exact product when required.
The staffing levels and infrastructure provide a fast response time. Your wait time is minimised, ensuring that uptime and productivity are maximised.
All staff are fully trained and professional; customer service is their job. Their courteous and knowledgeable assistance helps lower the stress of problems.
Because products are supported with the manufacturers own
technicians who specialise on their specific products and carry large car stocks of the correct parts, first time fix rates of 95-100% are the norm.
Service Response Times
Technicians sent to an emergency call will respond within an average of four working hours. Once the fault is fixed he will conduct a “Minimum Call Procedure” checking all high mortality parts and replacing them if worn, creating greater efficiency and productivity for both parties.
Online telephone support is available to resolve simple issues quickly and efficiently within minutes.
The entire Customer Support operation is ISO 9001-2000 certified.